In June and October 2024, the applicant paid a total of $9,833.02 to a local auto repair shop for vehicle servicing, including exhaust and fuel line repairs and seal replacement. The shop advised that additional major repairs were necessary, including transmission and differential work. The applicant paid in full using a combination of cash, bank funds, and a loan. After retrieving the vehicle, the applicant observed ongoing mechanical issues and obtained a second opinion from another licensed mechanic shop. The inspection revealed that several parts the original shop claimed to have replaced—including the fuel line and fuel pressure regulator—had not been replaced. Some components showed signs of cosmetic cover-up rather than actual repair. The second mechanic provided a detailed inspection report and is willing to testify. The applicant returned to the original shop to address the discrepancies, but the shop declined to remedy the situation, citing internal receipts. A formal complaint was filed with the corporate office, but no resolution has been received. The applicant is seeking assistance in pursuing reimbursement through civil litigation.
Client took her car to a shop because she was not able to switch the gear of her vehicle in to drive. In July of last year, the shop told her that the transmission needed to be replaced. Client paid and picked up the vehicle on 8/24/24. On 10/24/24, the vehicle started having issues again. Client returned to the shop and they inspected the vehicle. The shop stated that they needed a part but that it wouldn't be available until 11/8/24. Client returns with vehicle and does not get vehicle back until 1/10/25. Client continues to have issues with the vehicle.
Client took his car to adverse party because his vehicle was making noise while he was driving. His vehicle was also blowing hot air through the AC. Client states adverse party charged him for parts that they did not install. Client went in for service on 10/14/24 and paid $2130.78 paid on 10/16/24. At that time, service is done and client takes vehicle. On 12/17/24, client contacts adverse party again stating that his vehicle is making a noise while accelerating but stops when not in motion. Client made a request to check suspension and assembly. Upon inspection, client is then told that he needs to replace front lower left and right suspension control arms, and rear upper control arms for all sides. The total for the repairs is $3300. At the time, client was offered finance option by tech at adverse party and he agreed to finance repairs. Repairs are completed and client takes possession of vehicle. Client states that he has a friend that is practicing to be a mechanic inspect his vehicle and told him that adverse party did not in fact install all parts that they claim they did. Client would like guidance as to how he can get this resolved and potentially rescind financing agreement.
Client purchased a car from dealership in Henderson in March 2024, a 2016 Ford Explorer with warranty. Dealership in Henderson used auto shop per warranty to change transmission on her car. New transmission was placed in August 2024, covered by warranty with client only paying the deductible. On December 28, 2024 client took car back to auto shop, all the check engine lights on the car came on as well as a messages regarding transmission. Auto shop turned off all the lights and checked system seemed like everything was fine and gave her the car back. Three days later on 12/31/24, client had to get car towed to auto shop as it would not move. Upon inspection, the auto shop found that the transmission needed to be replaced again. The auto shop never programmed the car which caused it to fail. Client received a text from auto shop admitting their fault in the matter. Warranty is now denying to pay for repairs because they already paid for the transmission and it appears to be negligence by the auto shop which they should cover under shop warranty. Auto shop told client they will replace it and fix the transmission but that the client will be responsible for $3,000 in labor.
